Procurement Ethics and Quality of Goods Procured in Uganda

MAKERERE UNIVERSITY PROCUREMENT ETHICS AND QUALITY OF PRODUCTS PROCURED IN THE PUBLIC SECTOR (A CASE STUDY OF THE MINISTRY OF WORKS AND TRANSPORT) BY KIYO MWENDA MUCHIRI 07/K/3250/EXT SUPERVISOR MR ANTHONY TIBAINGANA A RESEARCH REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF COMMERCE OF MAKERERE UNIVERSITY. JULY 2011 DECLARATIONI Kiyo Mwenda Muchiri, do hereby declare that procurement ethics and quality of products procured in the public sector is entirely my own original work ,except where acknowledged,and that it has not been submitted before to any other institution of higher learning for the award of degree. Signed†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Name:Mr Kiyo Mwenda Muchiri APPROVAL This research report has been submitted for examination with my approval as the candidate’s university supervisor. Signed†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Name:Mr Anthony Tibaingana DEDICATION This research work is dedicated to my dear mother MERCY MUTHONI MUCHIRI for the continued love support and motivation may God bless you very much. ACKNOWLEDGMENTS I would like to acknowledge the contribution provided by the individuals and insituition mentioned below. First and foremost i would like to recognise the constant support and contribution provided by supervisor Mr Antony Tibaingana. Special acknowledgement goes to my loving aunt Nelly Karimi for her continued moral support love and care.Special thanks goes to the staff of ministry of works and transport and amproc international for their contribution to the completion of this work. My sinc ere gratitudes also goes to collegues George,Nelson,Kibet,Dickson. Omar,Oscar and Nyambati who i have shared my time of study with for their support throughout the course of my study. TABLE OF CONTENTS CONTENTPAGE DECLARATIONi APPROVALii DEDICATIONiii ACKNOWLEDGMENTSiv TABLE OF CONTENTSv LIST OF TABLESix LIST OF FIGURESx ACRONYMSxi ABSTRACTxii CHAPTER ONE1 1. 1Background of the Study1 1. 2 Statement of the Problem3 1. 3 Purpose of the Study4 . 4 Objectives of the Study4 1. 5 Research Question4 1. 6Scope of the Study4 1. 6. 1Time Scope5 1. 6. 2Subject Scope5 1. 6. 3Geographical Scope5 1. 7Significance of the Study5 CHAPTER TWO6 LITERATURE REVIEW6 Introduction:6 2. 1Ethics6 2. 1. 1Procurement Ethics6 2. 2How Ethics is ensured in Public Procurement6 2. 3Ethical Issues in Procurement. 8 2. 3. 1Corruption8 2. 3. 2Conflict of Interest11 2. 3. 3Donor Interest12 2. 3. 4Delayment of Funds13 2. 4 Quality13 2. 4. 1Quality of Products13 2. 4. 2Determinants of Quality14 2. 4. 3Public Procurement and Effective Quality Products and ServiceDelivery. 15 2. 5Public Procurement16 2. 5. 1Procurement in the Ministry of Work and Transport17 2. 5. 2Procurement Cycle in the Ministry of Works and Transport18 2. 5. 3Procurement Methods Followed in the Ministry of Works and Transport19 2. 6Effects of Unethical Procurement20 2. 7Conclusion:21 CHAPTER THREE22 Introduction:22 3. 1Research Design22 3. 2 Survey Population22 3. 3 Sampling Design22 3. 3. 1Sampling Size22 3. 4Source of Data23 3. 4. 1Primary Data23 3. 4. 2Secondary Data23 3. 5Data Collection Methods23 3. 5. 1Observation23 3. 5. 2Survey24 3. Data Collection Instrument24 3. 6. 1Questionnaire24 3. 6. 2Documentary review24 3. 6. 3Interview guide,24 3. 7Data Processing Analysis and Presentation24 3. 7. 1Data processing. The researcher after gathering the data then edit code classify and tabulate the data. 24 3. 7. 2Data analysis. 24 Data presentation. 24 CHAPTER FOUR25 PRESENTATION OF FINDINGS, DISCUSSION AND INTERPRETATION25 Introdu ction:25 4. 1Demographic Characteristics of Respondents25 4. 2Findings on how products are purchased in the organization27 4. 3 Findings on causes of unethical practice in procurement31 4. Findings on the relationship between ethics and quality of goods procured33 4. 5Ethics in the Organization38 CHAPTER FIVE39 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS39 Introduction:39 5. 2Summary of findings39 5. 2. 1Findings on the procurement procedure followed under the Ministry of Works and Transport. 39 5. 2. 2Findings on the causes of unethical conduct in procurement in the ministry of Work and Transport. 39 5. 2. 3 Findings on what is the relationship between procurement ethics and quality of product procured. 39 5. 3Conclusions:40 5. 4Recommendation:40 5. 5Areas for further research40REFRENCES41 APPENDICES42 APPENDIX ( i)Questionnaire42 APPENDIX (ii)Interview guide47 LIST OF TABLES TABLEPAGE Table 1: Showing Sample Size23 Table 2: Showing response rate of respondents25 Table 3: Showing the age of the respondents25 Table 4: Showing the Level of Education26 Table 5: Showing Marital status27 Table 6: Showing how long one has worked for the Organization27 Table 7: showing whether purchase requisition are handled on time28 Table 8: Showing whether procedures followed helps in procuring quality products29 Table 9: Showing whether products procured are of quality30Table 10: showing whether weak enforcement measure of procurement law contributes to unethical practice31 Table 11: Showing whether moral degradation in the society is a cause of unethical conducts32 Table 12: Showing whether unethical practice of bidder contributes to unethical conduct by staff33 Table 13: showing whether the organization code of ethics contributes to quality products being procured35 Table 14: showing whether suppliers meet organization specification of quality products36 Table 15: showing whether unethical practice staff has resulted in procurement poor quality products. 36LIST OF CHARTS FIGURE. PAGE Chart 1: Showing gender of the respondents26 Chart 2: Findings if purchase requisition used are from the user unit28 Chart 3: Showing whether PPDA procedure is followed29 Chart 4:: Showing relationship between ethics and procurement30 Chart 5: Showing how low pay has contributed to unethical practices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 32 Chart 6: Findings if there is relationship between ethics and quality of goods procured33 Chart 7: showing whether organization have a mean of checking unethical practice of employees. 36 ACRONYMS PPDA Public Procurement and Disposal of Public assets AuthorityIGGInspector General of Government CHOGMCommonwealth Heads of Government Meeting PDEProcurement and Disposal Entitity SPSSStatistical Package for Social Sciences MOWTMinistry of Works and Transport ISOInternational Standards Organisation ABSTRACT The principle objective of carrying out this study was to assess the impact of procurement ethics on the qu ality of products procured in the public sector a case study of the ministry of works and trasport,and to come up with particular issues that need to be addressed in order to improve their effectviness and efficiency in their procurement activities.The study used cross section design where data was gathered just once over a period of time in the ministry of works and transport ranging from the period (2000-2010). The research used descriptive research design which describes the phenomenon it was undertaken in order to ascertain and be able to describe the characteristics of variables of interest. The study used a sample size of 37 respondents who were purposively selected. Self administered questionnaires and interview guides were the main instruments of study and data was analyzed using frequencies, percentages and charts using Microsoft excel.Findings on procurement ethics was that there some ethical issues that arise such as bribery, nepotism, tribalism, leaking of confidential i nformation, pressure from those in authority above, awarding of contracts to those who are not the best evaluated bidders, conflict of interest, lack of transparency and single sourcing, embezzlement of funds and also harassment this was attributed to greed and low pay offered to the employees. Findings on quality of products procured were that when the PPDA procurement procedures are followed majority of the employees were of the view that it contribute to procurement of quality products.Recommendation on the issue of ethics and quality is that procurement officers should always be sensitized on the importance of ethics and the society as whole needs to be educated on the importance of ethics to reduce on the unethical practices by bidder CHAPTER ONE 1. 1Background of the Study According to (Kenneth Lyson 2007) procurement ethics is the principle conduct governing an individual or group concern to what is right or wrong.Ethics is about fairness deciding what is right or wrong defin ing practices and rules which underpin responsible conduct between individuals and group it is a sense of upright both of conviction and action. (International standards organization 8402) defines the fundamental terms relating to quality concepts, it states that quality is the totality of features and characteristics of a product that bears on the ability to satisfy stated or implied needs and they go ahead to give the dimensions of quality as performance, reliability serviceability conformance durability aesthetics and perceived quality.According to research done by (Edgar Agbar and Niegel shipman 2006) titled public procurement reform in developing countries: the Ugandan experience, procurement in Uganda consists 70% of the national budget and yet according to the inspector general of government 90% of complaints about corruption in the office are procurement related, and according to the (African pear report 2006) pubic sector losses 268. 6 million dollars directly due to unethi cal practices.In 2005 procurement audit carried out by the public procurement and disposal authority in Uganda out of the 322 contracts audited only 7 of the contract were clean that is only 2% of the contract reviewed. According to the (parliamentary accounts committee report on commonwealth heads of government meeting 2009) focusing on ministry of works and transport most of the products procured by the ministry were not of the right quality. For example over one billion shillings were lost due to purchasing of poor construction materials like asphalt, sand, stones, steel which were not of the right quantity and quality.This was attributed to the lapse in the procurement ethics and procedures. The auditor general also pointed on the poor quality of the roads and wanted the contracts for construction of those roads terminated and government money refunded or contractors make good of there works, because most of the roads constructed or reconstructed had potholes or ripped and some stretches of the roads poorly done and not of the recommended design and in some cases the roads were designed and not constructed at all for example the Manyago road (62kms) the Najjanamkumbi-Makindye road 1. km designed by MBW consulting engineers. According to the parliamentary accounts committee on commonwealth heads of government meeting 2009) the ministry of works and transport was responsible for procuring vehicles for transport. The vehicles were to include executive vehicles for the majesty and other heads of government, police vehicle and motor cycles, ambulances command and patrol vehicles at cost Shillings 20 billion.This was supposed to be done through a competitive process and the last two best evaluated bids were by spear motors and motor care Uganda limited, spear motors had the best bid but the ministry decide to use direct sourcing and the contract was awarded to motor care Uganda limited owned by 56 percentages by a cabinet minister Hon. Kuteesa.The company claime d to be importing BMW’S from Germany but they were importing them from Austria and Denmark the initials cost was 38,000 euro’s for a brand new BMW from Germany but the ministry of work and transport spent over 47,000 euro’s for second hand BMWs from Austria and Denmark which did not conform to the standards set by the procurement entity under the ministry. They were 204 BMWs but it is believed that 174 of he BMW’s were not of the required standard.Also Toyota (u) limited was given a direct contract to supply ambulances at a cost shillings 2,893,469, 700 billion. The ambulances were supposed to be 23 and all of ambulances did not conform to the set standard of quality and specification. They lacked oxygen cylinders, hooks, drug cabinets, emergency lights. Although the manufacturers acknowledged these defects and the low quality of the ambulances nothing was done to rectify the situation. The committee also found out that only 21 of 23 ambulances were deliv ered. 1. 2 Statement of the ProblemThe lack of procurement planning, corruption and conflict of interest and political interference has led to procurement of poor quality products in the ministry of works and transport for example minister for works Hon Byabagambi outside of the commonwealth heads of government budget he directed the consultant engineers (M/s Multiplan) to carry out additional works which were not well stated outside the law in total disregard for the law this variation led to a loss of shillings 1. 7billion. This was flouting of the public procurement and disposal authority law.The procurement system in Uganda varies in major way due to the fact that most projects are donor funded institutions like the world bank, international monetary fund and the European union and thus there is no consistency in the ministry of works and transport for a certain procurement system and creating loopholes for unethical staff to embezzle money through means like defining specificat ion to fit single contractors, substituting specified goods with inferior goods selective release of information to favor contractors, charge for skills below those specified which is causing poor quality being procured. . 3 Purpose of the Study The study is carried out in order to establish the relationship between procurement ethics and quality of products procured. 1. 4 Objectives of the Study (i) To establish procurement procedure used/ followed under the ministry of works and transport. ii) To identify the cause of unethical conduct by procurement personnel in ministry of works and transport. iii) To assess the relationship between procurement ethics and quality of product procured. 1. 5 Research Question i) How are procurement procedures followed under the ministry of works and transport? i) What are the causes of un-ethical conduct in procurement in the ministry of works and transport? iii) What is the relationship between procurement ethics and quality of products procured? 1. 6Scope of the Study The scope include three major areas that is; 1. 6. 1Time Scope: The research will be done between January to June 2011 and the research intends to concentrate on the literature published between 2000-2010 in order to identify the variable problems. 1. 6. 2Subject Scope: The study shall be done in the ministry of works and transport and shall concentrate within Kampala city.The people to be interviewed in the study are the employees of the ministry under the procurement department. The contextual scope of this study will focus on the impact of procurement ethics on quality of products procured. 1. 6. 3Geographical Scope: The study will be carried out in the ministry of Works and Transport in Kampala district plot 4/6 Entebbe Uganda. 18 Significance of the Study The research will be significance in the following ways: †¢ The study will help improve my skills and knowledge as a researcher in doing research. The study will also help improve the ministry of Wo rks and Transport in appreciating procurement ethics and thus improving quality of product and services offered by the ministry. †¢ The research will also contribute knowledge as literature review to researchers interested in the same area of research. CHAPTER TWO LITERATURE REVIEW Introduction: This chapter deals with review of the related literature on the study of the variables specifically procurement ethics and quality of products procured in the public sector in Uganda. . 1Ethics Moral principles that govern a person’s behavior or the conducting of an activity, It can also be described as the branch of knowledge that deals with moral principle (oxford dictionary 2001). Ethics can also be described as principle of conduct governing an individual or a profession. (Webster’s third new international dictionary) (According to Kenneth Lyson 2006) Ethics is the principle of conduct governing an individual or groups, concern for what is right or wrong, good or bad. 2. 1. Procurement Ethics The main principle of procurement ethics are impartiality or objectivity, openness and full disclosure, confidentiality, due diligence, competence and duty of care, fidelity professional responsibility, avoiding potential or apparent conflict of interest. These can be characterized by accountability, responsiveness, professionalism, transparency, open competition, confidentiality, non discrimination and fair play. (Kenneth Lyson 2006). 2. 2How Ethics is ensured in Public ProcurementEthics in the ministry of works and transport has been ensured through a put in place code of ethical conduct in business which must be signed by employees which is listed below 1. Employees shall not use their authority for personal gain and shall seek to uphold and uphold reputation of the Ugandan government. 2. Employees shall reveal any personal interest that may impinge or might be deemed by others to impinge on employee’s business dealing. 3. (i) Employee’s sha ll respect the confidentiality of information received in the course of business dealing and shall never use such information for personal gain. ii) Information given by employees in the course of business dealing shall be true and fair and not designed to mislead. 4. Employees shall avoid any business arrangement that might prevent effective operation of fair competitive. 5. Employees shall not accept business gifts from current or potential government suppliers. 6. Employees shall refrain from any business hospitality that might be viewed by others as having an influence in making a government business decision. public procurement and disposal of public asset authority act 2003) Also there deterrent measures put in place by the (public procurement and disposal authority act 2003)to ensure ethics are maintained in the government ministries like ministry of works and transport where in section 95 a list of offences are listed like colluding to commit fraudulent or corrupt act, exert ing undue influence on any officer or employee, refusal to answer summons and on conviction one is liable to a fine of 250 currency point and each currency is worth 20,000 Uganda shillings or to a term of imprisonment not exceeding 3 years or both. . 3Ethical Issues in Procurement. 2. 3. 1Corruption One of the major factors that affect quality of products procured in the public sector is corruption; few activities create greater temptation or offer more opportunities for corruption than the public sector procurement. Hardly a day will pass by without another major scandalous public procurement activity in the papers (Pope 2000).For example in the ministry of works and transport out of the 91 billion offered for construction of roads during the common wealth heads of government meeting 21 billion was lost due to corruption by the officers in the ministry (Parliamentary accounts committee report 2009). The main purpose of the procurement procedure is to ensure openness to all stakehol ders involved in the procurement exercises. (Robert 1988) argues that corruption can be equated to the formulae = (M + D – A) where corruption equals to monopoly, discretion minus accountability. J M Ntayi 2009) on the other hand notes that corruption in least developed countries occurs when there is motive and opportunity, corruption is a crime of opportunity, the opportunity being institution inefficiencies. Corruption procurement is â€Å"grand† and at alarming levels, the integrity and ethics of procurement staff and those helping out with technical activities is highly questioned since they do not seem to adhere to any code of ethical conduct to guide there ethical responsibilities.According to (Wade 1995) corruption may increase transaction cost by 50%. A purchaser who wants violate the law has a couple of opportunities in his possession through which he can manipulate the process in a desired direction, these include arranging the composition of a tended in such a way that one may avoid the application of tendering procedures above the threshold and instead use simplified procedures including designing the technical specification or terms of reference to favor a certain product or service or to exclude potential bidders.Others are including the award criteria in tender evaluation which are completely irrelevant to the actual procurement and evidently discriminatory towards certain suppliers. Manipulation of the process can include using non- open tendering procedures such as restricted procedure or direct procurement , designing contract arrangement with obvious ambition to favor a certain suppliers, accepting false information and misleading documentation from bidders and manipulation of the decision making process (Westring and jadoun 2001).The (World Bank report 2000) rates public procurement as an area of government activity in which the risk of corruption are very high. The World Bank further asserts that to offer total solutions whic h would continue to deliver advantages and to be responsible to the future needs of clients the key strength lie in the skills and professionalism of staff. This requires the ability to gain a close understanding of the clients business through training and capacity building.It should be noted that corruption in procurement is not exclusive domain of the buyer who controls the purse strings but the supplier or contractor who makes an unsolidated offer can easily initiate it, corruption in procurement also takes form of tailoring specification to favor particular supplier restricting information about contracting opportunities and creating situations of emergencies and urgency so as to use single source bidding simultaneously supplier can corrupt the procurement process by colluding to fix bid prices offering bribes and interfering in the evaluation process and thus affecting quality of goods, works and supplies procured ( Pope 2000). The most frequent source of corruption public pro curement takes the form of commissions paid or purchased items to officials in the procurement process.This practice threatens sound decision making by those involved in the procurement process for the higher commissions the better the opportunities of purchasing from the firm and thus affecting quality of goods, works and supplies (Vinold journal of trade 2001). The recipients of clandestine money in the case of government contracts are not only public officials but also members of parliament, political parties and their office bearer. The national laws allow such contributions provided the payment are disclosed and are made without expectation of favors, in practice however the business firms making such payments try to obtain assurances from the recipient that they would helped by persuading the government the take decisions that would benefit there companies (Vinold journal of world trade, 2001).The (Inspector general of government report 2005) further shows that there has been persistent flouting of the laid down procedures and guidelines by procuring entities. This has resulted into colossal loss of high sums of public funds and the procurement of goods, works and supplies that barely meet their intended objectives. 2. 3. 2Conflict of Interest (According to Pope 2000) conflict of interest in procurement is the order of the day. This arises when people in the public sector are influenced by personal and financial consideration when doing their jobs thereby influencing their decisions. Decisions are made for the wrong reasons in favor of people to whom they are close thus impairing the objectivity and independence of their judgments on quality specifications.In procurement when handling a tender, all conflict should be noted recorded and the official involved should then exclude themselves from further involvement in the tender awarding decisions. (Pope 2000) further asserts that the procurement process should have clearly stated and well understood polici es and procedures as well as written codes of conduct to deal with actual, potential and perceived conflict of interest. He is of the view that if a relative is unquestionably the best evaluated bidder they shall be awarded the tender if the correct procedure is followed. In the ministry of works and transport there is a precision for directing sourcing to favor one company supplying every time there is a conflict of interest either among the officers involved in procurement or when there is olitical pressure coming from above for example the ministry in 2007 opted to lease vehicles at a cost of 4. 17 billion shillings from motor care Uganda limited for use for a short period of times rather than buying vehicles from motor spears at a cost of shillings 6 billion of which the vehicles would have been completely purchased by the ministry this was a result of cabinet ministers interest in the purchase of the goods (Parliamentary account committee report 2009) Leakage of information dur ing the tendering process is a serious ethical procurement issue. This is where some officers leak information to their preferred bidder in advance of the advertisement and afford them an advantage in the preparation of bids. Celentani and Ganuza 1989) consider a procurement problem when potential bidder have private information about their production cost since the procurement agent is also in charge of verifying delivered quality in exchange for a bribe, they argue that the agent can allow an arbitrary firm to be awarded the realization of the project and to produce a quality level lower than announced. According to (Strombom 2001) government procurement contracts for construction project such as airports deems and highways generate immense opportunities for bribes, kickbacks and other payoffs and this is the reason for the below par works done by the firms awarded the contracts. 2. 3. 3Donor InterestDonor interest sometimes hinders the best practices in procurement, in cases wher e donor favor firms from their own countries of origin even though there are other firms that can offer superior quality products. In cases of big construction and other contracts even after tenders are issued, pressure is applied by foreign government at a high political level for the contracts to be awarded to their companies it is common to hold out a promise for additional provisions of financial aid if the contract is awarded to them (Vinold journal of world trade, 2001). Procuring can conclude with contractors by omitting required advertisement or calling for bids with shortened bids submission periods.Splitting of contracts can be done to avoid exceeding threshold set by the tender boards. 2. 3. 4Delayment of Funds The ( Inspector general of government report 2002) stipulates that the lack of funds on a timely basis from ministry of finance planning and economic development has also led to procurement malpractices procuring entities claim they cannot advertise tender when the y are not sure of the availability of funds from the ministry of finance, planning and economic development so when the funds are received later procurement procedures are not followed in the acquisition of goods, works and services resulting in low quality of goods works and services purchased.Entities usually cite cash flow constraint and therefore end up splitting amount which would require different methods of purchasing, contract for such suppliers are usually renewed extended for much longer period these unethical practices are the reason why the government keeps on procuring low quality goods which do not meet their objectives as a result of lack of competition in the tendering process. 2. 4 Quality (International standard organization) ISO defines quality as the totality of feature and characteristics of a product that bears on the ability to satisfy stated or implied needs and they go ahead to give dimensions of quality as performance, reliability serviceability conformance durability aesthetics and perceives quality. 2. 4. 1Quality of Products (According to Garvin 2007) quality of a product procured can be seen through five approaches which are as follows: Transcendent approach; quality is absolute and universally recognizable. The oncept is closely related to comparison of product attributes and characteristics. Product based approach; quality is a precise and measurable variable in this approach difference in quality reflects difference in quality of some product characteristics. User based approach; quality is defined in terms of fitness for use or how well the product fulfills its intended functions. Manufacturing based approach; quality is conformance to specification that is targets and tolerance determined by product designers. Value based approach; quality is determined in terms of cost and prices, here a quality products one that provides performance at an acceptable price or conformance to an acceptable cost.Quality is therefore determined by balancing technical consideration such as fitness for use performance safety and reliability with economic factors including price and availability it is therefore the optimum quality for the application that should be sought rather than the highest quality. Quality of goods procured can be determined by if they meet technical specification, delivery, environmentally sound, quality assurance, and accuracy of documentation speed of response and customer service. 2. 4. 2Determinants of Quality According to (Kelly and Male 2003) the following are the determinants of quality in purchasing Customer satisfaction; another benchmark for quality is the ability to meet customer expectation or even exceeds them. Conformance to specification; a product is be deemed to have high quality if it conform the specification spelt like design, size, color, weight.Product attributes: This is what leads to certain dimension of qualities for example performance, features, reliability, serviceability, d urability safety and aesthetics. Budget cost; a product is deemed to be of quality if it is within cost and its performance is at an acceptable cost. Timing; product quality can also be determined by the time which it is delivered on, is it at the right time that was specified or has the product delivery been delayed. Leadership; how is the executive team and all the managers inspiring and ensuring total quality for continuous improvement in the organization. Goals/policy; how the companies goals and policies reflect the principle of total quality of products. 2. 4. Public Procurement and Effective Quality Products and Service Delivery. Effective procurement practices are defined as those systems offering a high level transparency, accountability and value for money. (Ministry of defense procurement handout, 2004). The principle aim of procurement should be to obtain goods and services of the right quality in the right quantity from the right source, delivered to the right place and at the least cost and price (Lyson 2000 Telgen 2007). Successful and efficient procurement practices are those that meet the need of customer’s achieve optimum condition and value in regard to allocating of scarce tax payers resources (J. M Ntayi 2009).The practice needs a labor force with effective management skills that develop clear and professional specifications with full knowledge of a competitive process negotiation and monitoring skill. (Hunja Steane et al 2003) continues to say that procurement system implemented with sound management practices in place ensure successful quality and service delivery to stakeholders. The sound practices demand that those responsible for implementing procurement should ensure that the objectives are clear and that quality is sustained (Walker and Sidwell 1996) continues to say performance quality should not be measure on the basis of time and cost only but also quality of product and services as well as other relevant measures.Accordi ng to research done assessing competitive procurement procedures, findings indicate that it is a fact that competition in public procurement does improve efficiency and effectiveness. Competition is the tenet of a free market economy and it is the basis for cost effective purchasing quality and timeliness. It keeps providers on their toes it is an incentive for innovation improvement in quality and reduction in cost in improves proper allocation of government resources, high quality and timely procurement and budgetary saving. (Lemke 2003) 2. 5Public Procurement Acquisition by purchase, rental, lease, hire purchase, license, tenancy franchise or any other contractual means of goods or services by the government. (Telgen 1998). 2. 5. 1Procurement in the Ministry of Work and TransportPublic procurement is a powerful instrument for the transformation and realization of social economic goals and open and competitive public procurement and contracting procedure begins with the government description of its requirement and initiation of suppliers to indicate their interest in the contract and there professional capacity to fulfill it. (Sigma policy brief 2000). The government identifies potential suppliers and invites them to submit bids. The process must ensure that supplier can infarct meet the specification of product quality, delivery dates and continuity. After the bidding phase most procurement system require a public declaration of competitors names and bid price of the successful bidder (Sigma policy brief 2000). The procurement cycle is often high complex process.There is a series of closely interrelated activities between the initial identification of needs and the final delivery of quality product and services which requires coordination and quality control to achieve the best value. However this can be undermined by unethical practices by the officers in the procuring entity. (Westing and jadoun 1996) Effective procurement is considered to be a key strat egic management tool in driving down cost and improving operational efficiency while ineffective procurement wastes money resources and time (Westing and Jadoun 1996). 2. 5. 2Procurement Cycle in the Ministry of Works and Transport The following are the procurement procedures that are followed in the ministry of works and transport as per the guidelines issued by the (public procurement and disposal of public assets authority 2003). ) Procurement plan and budget: this procedure is undertaken by the user department, procurement unit, board/ council and the accounting officer. b) Procurement requisition: This is the responsibility of the user department c) Confirmation of available funds; the accounting officer is the one to undertake the function. d) Review of specification, procurement methods; potential supply market procurement method evaluation criteria and potential supply market. This is the duty of the procurement unit and the user department. e) Procurement methods approval; is the responsibilities of the contracts committee. f) Preparation of bidding documents; this roles is played by the procurement unit. ) Approval of bidding documents ;This role is played by the contracts committee h) Advertisement and invitation of bids; the advertisement is done by the procurement unit and it should be in a newspaper of wide circulation. i) Receipt and opening of bids this is the procedure is undertaken by the procurement unit but it must be done in front of bidders. j) Evaluation of bids; the evaluation of bids is the role of the procurement unit and the user department which will provide technical inputs. k) Review of evaluation report ;this is the responsibility of the contracts committee l) Award of contract; this is the responsibility of the contracts committee.. ) Signing of contract, communication of awards, administrative review; this is the work of the accounting officer he does this on behalf of all the members of procuring disposing entity. n) Contract management and monitoring; the responsibilities of contract management and monitoring fall to the user department and procurement unit the user department shall report any departure from the contract by bidders. o) Contract performance evaluation and report; the duties will be performed by the user department and the procurement unit. 2. 5. 3Procurement Methods Followed in the Ministry of Works and Transport The following are some of the methods of procurement that are used in the ministry of works and transport to ensure quality products are purchasedOpen domestic bidding; this method is open to participation on equal terms by all providers through advertisement of procurement or disposal opportunity. Open international bidding; this method is open to participation on equal terms by all providers through advertisement of the procurement disposal activity and which specifically seeks to attract foreign providers. Restricted domestic bidding; is the procurement or disposal method whe re bids are obtained by direct invitation without open advertisement. Restricted international bidding; is the procurement or disposal procedure where bids are obtained by direct invitation without open advertisement and the invited bidders include foreign providers.Quotations and proposals are simplified procurement and disposal method which compare price quotation obtained from a number of providers. Direct procurement is a sole source procurement disposal method which shall be used for very low value requirement. Micro procurement this method is used for very low value procurement requirement. The above methods are recommended by the (public procurement and disposal authority act 2003). According to J M Ntayi (2009) the continuing preference by the ministry of works and transport for direct procurement and micro procurement has hindered competition and thus affecting quality of products and resulting in increased cost. 2. 6Effects of Unethical Procurement According to the parliam entary account committee on common wealth heads of government meeting report 2009)The following are some of the effects of unethical procurement – Poor quality of materials purchased. – There will be inflated prices. – Loss of government funds. – Slows down economic in economic development of a country. 2. 7Conclusion: In conclusion, the ministry of works and transport is falling behind in implementing effective procurement of quality product as a result of increasing discriminatory and non transparent means of procurement that do not favor accountability this was highlighted in the research by (Edgar Agbar and Niegel shipman 2006) titled public procurement reforms in developing countries.According to them public procurement and disposal of public assets authority act (PPDA ACT 2003) gives the organization the mandate for the following functions advisory, data management, capacity building and audit function so as to improve good governance fight corrupti on and promote economic development and thus make key changes in procurement in Uganda and thus helping improve government function in the statutory bodies, central government and local government, However the organization is not autonomous enough to ensure implementation.. CHAPTER THREE Introduction: This chapter discusses how the study will be carried out. It discusses the research design the sampling design, sources of the data, data collection methods, tools, data processing, analysis, and presentation. 3. 1 Research Design The design used will be cross section study where data will be gathered just once over a period of time in the ministry of works and transport ranging from the period (2000-2010).The research will use descriptive research design which describes the phenomenon it will be undertaken in order to ascertain and be able to describe the characteristics of variables of interest. The research sought to explain the relationship between procurement ethics and quality of products procured in the ministry of works and transport. 3. 2 Survey Population The survey population will include the management and employees of the purchasing function and firms offering technical expertise to the purchasing function, the survey population were of 60 people. 3. 3 Sampling Design Purposive and simple random sampling without replacement will be used. 3. 3. Sampling Size The sample size using the krejcie and Morgan (1970) method will be of 37 members, where the sample will be from the ministry of works and transport and consultant firms offering technical expertise. Table 1: Showing Sample Size |Sample group |Sample size | |Procurement office |25 | |Technical experts |12 | |Total |37 | Source: primary data. 3. Source of Data 3. 4. 1Primary Data Primary data will be obtained from the ministry of works and transport through the use of interviews and questionnaires. 3. 4. 2Secondary Data Secondary data will be obtained from the already existing information both inter nal sources which are found within the organization and external sources were collected from publication and journals. 3. 5Data Collection Methods 3. 5. 1Observation The researcher intends to use none controlled non participant observation where the researcher will not participate and will watch everything from a distance while watching the researcher will be noting down the phenomenon. 3. 5. 2SurveyThis will be done through collecting information about the variables that is procurement ethics and the quality of products procured in the ministry of works and transport and technical experts in the sample. 3. 6Data Collection Instrument 3. 6. 1Questionnaire Semi structured questionnaires will be distributed to respondents who will be given time to answer them and return them for solving and analyzing by the researcher. 3. 6. 2Documentary review Secondary data will be obtained from reading already existing notes and taking notes of materials that is related to the research and a conclu sion was reached from them. 3. 6. 3Interview guide, Informal interviews will be conducted using open ended questions the interview guide will help the researcher to carry out dialogue that is meaningful. 3. Data Processing Analysis and Presentation 3. 7. 1Data processing. The researchers after gathering the data will edit code classify and tabulate the data. 3. 7. 2Data analysis. The researcher will use computer programs like Microsoft excel and (SPSS) statistical package for social sciences. This will result in computation of certain measures finding the relationships transforming and modeling data in order to highlight useful information. 3. 7. 3 Data presentation. The researcher will put the results of the research into graphs charts and tables into visual way of looking of data. CHAPTER FOUR PRESENTATION OF FINDINGS, DISCUSSION AND INTERPRETATION Introduction:This chapter presents analysis done in relation to the study objectives and research questions in chapter one, of this re port under the topic procurement ethics and quality of products procured in the public sector case study of ministry of public works and transport. 4. 1Demographic Characteristics of Respondents Table 2: Showing response rate of respondents |Response |Frequency |Percentage (%) | |Actual response |33 |89. 2 | |Non response |4 |10. 8 | |Total questionnaires issued |37 |100 | Source primary data: Table 2: According to Table 2 above it shows that out of the questionnaires issued the number of response was 89. % which is a good response rate which one can depend on to make conclusion and recommendation and the non response was 10. 8% Table 3: Showing the age of the respondents |Age |Frequency |Percentage (%) | |20-29 |13 |39. 4 | |30-39 |8 |24. 2 | |40-49 |6 |18. 2 | |50 and above |6 |18. 2 | |Total |23 |100 | Source: primary dataMost respondents were in the age group 20-29 comprising 39. 4 % followed by age bracket 30-39 with 24. 2% with the age bracket 40-49 and 50 and above both compr ising 18. 2% this implies that most of the employees are aged 40 years and below. Chart 1: Showing gender of the respondents [pic] Source: primary data According to chart 1 above most of the respondents were male comprising 57. 5% and only 42. 5% of the respondents were female this implies more males are employed than females. Table 4: Showing the Level of Education |Level of education |Frequency |Percentage (%) | |Certificate |3 |9. | |Diploma |9 |27. 3 | |Degree |14 |42. 4 | |Post graduate |6 |18. 2 | |Others |1 |3 | |Total |33 |100 | Source: primary data From table 4 above the level of education was found to be as follows those holding a certificate in procurement were 9. 1%, 27. % of the respondents were diploma holders while majority of the respondents were degree holders 42. 4% with 18. 2% being post graduates while 3% were holding other qualification Table 5: Showing Marital status |Marital status |Frequency |Percentage (%) | |Single |14 |42. 5 | |Married |18 |54. 5 | |Widowe d or divorced |1 |3. 0 | |Total |33 |100. 0 | Source: primary data From the above table 42. % of the respondents were single while 54. 5% are married with 3% being widowed or divorced this shows that most employees working for the organization are married. Table 6: Showing how long one has worked for the Organization |Number of years worked |Frequency |Percentage (%) | |Below 5 years |14 |42. 4 | |Between 5 and 10 years |11 |33. 3 | |Between 11 and 15 years |5 |15. 2 | |Above 15 years |3 |9. | |Total |33 |100. 0 | Source: primary data From the above table showing the number of years the respondents has worked for the organization 42. 4% have worked there for below 5 years, 33. 3% have worked for the organization between 5 and 10 years and 15. 2% have worked for the ministry between 11 and 15 years while 9. 1 % of the respondents have worked for the organization above 15 years. 62 Findings on how products are purchased in the organization Chart 2: Findings if purchase requisition use d are from the user unit [pic] Source: Primary data From chart 2 above it indicates that 36. % of the respondents strongly agreed that purchase requisition from user units are used, 45. 5%agree that purchase requisition from user units are used while 6. 1% are not sure with 12. 1% disagreeing that requisition from user units are used while none of the respondents disagreed this means that purchase requisitions are used. Table 7: showing whether purchase requisition are handled on time |Response |Frequency |Percentage (%) | |Strongly agree |2 |6. 1 | |Agree |13 |39. | |Not sure |8 |24. 2 | |Disagree |7 |21. 2 | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source: primary data From table 7 above 6. 1% strongly agree there is handling of requisition on time while 39. 4% agree that requisitions are handled on time 24. 2% are not sure whether requisition are handled on time while 21. 2 disagrees with 9. strongly disagreeing this means that purchase requisitions are not handled on time Chart 3: Showing whether PPDA procedure is followed [pic] Source primary data From chart 3 above 21. 2% strongly agree that PPDA procedure are followed 42. 4% agree that PPDA procedures are followed 12. 7 % are not sure whether PPDA procedure is adhered to with 21. 2% disagreeing that PPDA procedures are followed while 30% strongly disagreeing with the statement this implies that PPDA procedure are followed Table 8: Showing whether procedures followed helps in procuring quality products |Response |Frequency |Percentage (%) | |Strongly agree |11 |33. | |Agree |15 |45. 4 | |Not sure |6 |18. 2 | |Disagree |1 |9. 1 | |Strongly disagree |0 |0 | |Total |33 |100 | Source: primary data According to table 8 above 33. 3 % of the respondents strongly agree that procurement procedure followed result in procuring of quality goods with 45. 4% agreeing also, 18. % of the respondents are not sure whether the procedures followed results in procuring quality goods while 9. 1 % disagree with none of the respondents strongly disagreeing this implies that the procedure followed results in procuring quality products. Table 9: Showing whether products procured are of quality |Response |Frequency |Percentage (%) | |Strongly agree |9 |27. 3 | |Agree |13 |39. 3 | |Not sure |6 |18. | |Disagree |4 |18. 2 | |Strongly disagree |1 |3. 0 | |Total |33 |100 | Source: primary data From the findings in table 9 above27. 3% of the respondents strongly agree that products procured are of quality,39. 3% also agree that the products procured are of quality while 18. 2% are not sure 12. 7% of the respondents disagree goods procured are of quality while 3. 0% strongly disagree.Most employee’s think that me reason goods, being procured now are now are of quality is because of the PPDA procedure’s put in place this implies that products procured are of quality. 4. 3 Findings on causes of unethical practice in procurement Chart 4: Showing relationship between ethics and procurement [pic] So urce: primary data The presentation from chart 4 above shows that there is a relationship between ethics and procurement because 91% of the respond agreed with the statement while 9% stated that there is no relationship, They gave the main reason being that that an ethical person is willing always to conducts himself in a moral way and this guides procurement. Ethics was defined by many as a discipline governing conduct in on organization.Table 10: showing whether weak enforcement measure of procurement law contributes to unethical practice |Response |Frequency |Percentage (%) | |Strongly agree |9 |27. 3 | |Agree |14 |42. 4 | |Not sure |2 |6. 0 | |Disagree |4 |12. 1 | |Strongly disagree |4 |12. | |Total |33 |100 | Source: primary data According to the results of table 10 above 27. 3% of the respondents thought that weak enforcement measure of the law contributed to unethical practices with 42. 4% agreeing while 6. 0% were not sure 12. 1% disagreed and 12. 1% strongly disagreed this indicates that weak enforcement measures of the law contributes to unethical practices. Table 11: Showing whether moral degradation in the society is a cause of unethical conducts |Response |Frequency |Percentage (%) | |Strongly agree |8 |24. | |Agree |10 |30. 3 | |Not sure |7 |21. 2 | |Disagree |5 |15. 2 | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source: primary data Results from table 11 above shows that 24. 2% of the population strongly agreed that moral degradation in the society causes unethical conduct with 30. % agreeing while 21. 2% were not sure with 21. 2 disagreeing that moral degradation in society causes unethical conduct and 9. 1% strongly disagreed this means that the respondents agree that moral degradation of the society contributes to unethical conduct. Chart 5: Showing how low pay has contributed to unethical practices. [pic] Source: primary data According to the presentation in chart 5 above, 45. 5% of the respondents agreed that low pay has contributed to unethical practices with 15. 1% not being sure and 9. 1% disagreeing non of the respondent strongly disagreed that low pay does not cause unethical practices this indicates that 90. % of the respondents agree that low pay contributes to unethical practices. Table 12: Showing whether unethical practice of bidder contributes to unethical conduct by staff |Response |Frequency |Percentage (%) | |Strongly agree |10 |30. 3 | |Agree |10 |30. 3 | |Not sure |4 |12. 1 | |Disagree |6 |18. | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source: Primary data According to the results in table 12 above, 30. 3% of the respondents strongly agreed that unethical practice of bidder contributes to unethical practice of employees with 30. 3% also agreeing while 12. 1% were not sure. 18. 2% disagreed that unethical practice of leader contributes to unethical practice of employees while 9. 1% strongly disagreed this gives the implication that conduct of bidder can affect the conduct of procurement staf f.Some of unethical practices cited by the respondents include corruption, favoritism, fraud, extortion and sexual harassment, bribery with the respondents citing greed, low payment, and lack of effective reporting system as the main causes of unethical practices 4. 4Findings on the relationship between ethics and quality of goods procured Chart 6: Findings if there is relationship between ethics and quality of goods procured [pic] Source: Primary Data Most of the respondents from the findings of chart 6 above agreed that there is a relationship between ethics and quality of goods procured comprising 94% while 6% stated that there was no relationship. According to the respondents when one is ethical it results to award of bids to best evaluated bidders and that the procurement procedures will be adhered to resulting to procurement of quality goodsTable 13: showing whether the organization code of ethics contributes to quality products being procured |Response |Frequency |Percentage (%) | |Strongly agree |9 |27. 3 | |Agree |11 |33. 3 | |Not sure |6 |18. 2 | |Disagree |4 |12. 1 | |Strongly disagree |3 |9. | |Total |33 |100 | Source: primary data From table 13 above, 27. 3% strongly agree that the organization code of ethics contribute to quality products being produced with 33. 3% agreeing while 18. 2% of the respondents were not sure, 12. 1% of the respondents disagree that the organization code of ethics has contributed to procuring of quality products with 9. 1% strongly disagreeing this implies that organization code of ethics contributes to procurement of quality products. Table 14: showing whether suppliers meet organization specification of quality products Response |Frequency |Percentage (%) | |Strongly agree |7 |21. 2 | |Agree |14 |42. 4 | |Not sure |4 |12. 1 | |Disagree |5 |15. 2 | |Strongly disagree |3 |9. 1 | |Total |33 |100 | Source primary dataThe results in table 14 show that 42. 4 % of the respondents agree that suppliers meet organization specif ication with 21. 2% strongly agreeing while 12. 1% are not sure. 15. 2% of the respondents disagree that suppliers meet organization specification with 9. 1% strongly disagreeing this indicates that suppliers meet specification Table 15: showing whether unethical practice staff has resulted in procurement poor quality products. |Response |Frequency |Percentage % | |Strongly agree |10 |30. | |Agree |14 |42. 4 | |Not sure |4 |12. 1 | |Disagree |3 |9. 1 | |Strongly disagree |2 |6. 1 | |Total |33 |100 | Source: primary data From table 15 above 30. % of the respondents strongly agreed that unethical practice of staff have resulted in procurement of poor quality products with 42. 4% agreeing while 12. 1% were not sure. 9. 1% of the respondents disagreed that unethical practice of employees does not lead to procurement of poor quality products with 9. 1 strongly disagreeing this means that unethical practice of staff contributes to procuring poor quality products. Chart 7: showing wheth er organization have a mean of checking unethical practice of employees. [pic] Source primary data: According to the presentation in chart 7 above 27. 3% of the respondents strongly agree that the organization has a means of checking unethical practice with 48. 5% agreeing, 6. % of the respondents are not sure. With 12. 1% of the respondents disagreeing that the organization has a means of checking unethical conduct of employees with 12. 1% strongly disagreeing this implies the organization has means of checking unethical practice of employees. 4. 5Ethics in the Organization An interview with the employees of the procurement Department in the Ministry of Works and Transport (MOWT) the researcher found out that the PPDA act and regulation section 49 and 87 respectively

Explain the Different Types of Discrimination Essay

Discrimination has many meaning and many different ways people can discriminate against others. Discriminations can be as simple as a person making a judgment against someone else by the way they dress or the way they speak or it can be the people are discriminated against (out casted/left out) because they choose to be different or have a disability or different colour of skin or even religion. Discrimination is unfair treatment of a person action based on prejudice which someone has of that individual and it can affect the targeted individual physically, this could be self-harm or eating disorders, intellectually, the individual won’t want to go to work because of how they are being treated, emotionally, which could be depression, anxiety, aggression, stress or fear, and finally, it can also affect them socially, because they might isolate themselves from the people around them which could result in the loss of friends and it may make some of their relationships with others strained because they think that everyone they know is going to treat them in the same way. The types of discrimination are: culture, disability, age, social class, gender, sexuality, health status and cognitive ability. The first type of discrimination is culture. This can be very important to some individuals because it shows their identity to other people and it is also the way in which they lead their life no matter what country they’re living in. Cultural discrimination means that when an individual from a different background or culture follows their cultures rules strictly; they are disliked by some people because they have a different lifestyle, following and they do not follow the same rules because of how they’ve been raised by their family. It is developed within the social group which they have been raised in; and it can change when they become mature enough to decide for themselves which culture best suited for them. In a profession in Health and Social Care it is important for everyone who is concerned to respect other people’s cultures. It is important for the individual because it gives them a sense of understanding and support, promotes their well-being and can also help their health. Also it is important to health and social care professionals because they see the benefits of their care value base and it underlines the importance of respecting an individual’s culture. Sometimes people see this as if the individual is receiving special treatment because they are different; which can make them feel angry or strong jealousy and as a result they will make the individual from a different culture feel isolated; which might make any relationships which the individual has strained and it can make them feel like they have no respect from anyone around them because of how they look or behave. In health and social care a lot of people work with and support people with varying degrees of disabilities. The Disability Discrimination Act (DDA) makes it unlawful to discriminate against someone who has a disability. The act covers employment, access to goods, facilities and services of organisations, education, buying and renting a property and transportation services. There has to be full access ability for anyone with a disability. However, people who are part of the same establishment might discriminate against a disabled person in a wheel chair or with a severe disability; by calling them disrespectful names and say that they don’t deserve to be a part of the establishment just because they are disabled in some way; and this can make the disabled person feel depressed and suffer from anxiety problems because if the same thing has been said enough times then they will believe that they don’t deserve an education or have the right to same things which a non-disabled person has the right to. Age discrimination occurs â€Å"when someone is treated unfavourably because of their age, without justification, or is harassed or victimised because of their age†. There have been some controversies regarding the dispensing of certain very expensive drugs to older people because of their shorter life expectancy due to their age. And as a result some people have argued that the money would be better spent on drugs for younger people. However, this would be denying a drug due to their age and would open the health service to considerable legal risk, and legal advice would be needed before discussions like this could happen. Also, sometimes when there are a lot of elderly people and only a few teenagers waiting to get on a bus and when the bus arrives at their stop the teenagers get onto the bus before the elderly people; the elderly people may decide to talk aggressively to the teenagers just because they are older and they feel that they are more important because they might have a disability. Social discrimination is the actual behaviour of those who treat others differently depending on their social situation, to pigeon-hole someone socially, such that someone on benefits is treated unfairly compared to that of someone who works for a living. Invariably it’s a dysfunctional psychology re-enforced by peer pressure to gear an individual’s thought processes to fail to take into account or assess another individuals sole circumstances before passing judgement. It is not really seen as a problem by the bearer of the discrimination unless the bearer directly experiences some similar discrimination. The social class of an individual is apparent from the area in which they live with their family; the higher the social class, the better the place is kept and maintained. This form of inequality has also infiltrated health and social care. In the foreword to a Department of Health education, the former Secretary of State for Health stated that the poor are more likely to get cancer than the rich, and their chances of survival are lower too; this letter carries on to say that health care is essentially a postcode lottery, which means that having access to health care is often determined by where an individual lives. However, in the Equality and Human Rights Commission it states â€Å"At the heart of human rights is the belief everybody should be treated equally and with dignity – no matter what their circumstances†. An individual cannot be discriminated against because of their gender; if they are however it refers to a bias towards one gender. In the vast majority of careers, this bias means that women do not obtain the same opportunities as men for everything from their initial health care education right through to the hiring process and workplace environment. Their career advancement is also smaller and slower in comparison with career advancement for men. On top of that, women and men may perform the same jobs, but women will receive fewer benefits and less pay than men. Under the Gender Equality Duty 2007, all organisations, including health and social care services, cannot discriminate unfairly due to a person’s gender. Equal rights of access, health care and rights must be adhered to. Sexuality is a very individual thing; although most people are ‘straight’, heterosexual, a significant percentage of the population are gay, bisexual, celibate or asexual. Unfair treatment on the basis of someone’s sexuality – or assumptions about their sexuality – is discrimination and has no place in the sport’s environment. Sexuality discrimination happens when someone is treated unfairly compared with others, because of their sexuality. It can also occur because someone makes assumptions about someone else’s sexuality. Under the Queensland Anti-Discrimination Act 1991 (the Act), it can be unlawful to do this. Under federal legislation, it can also be unlawful. The Act says it is against the law to treat people unfairly because of their sexuality, whether they are gay, lesbian, heterosexual or bisexual. The law also protects a person who identifies, or has identified, as a member of the opposite sex by living or seeking to live as a member of that sex. The law also protects sex workers working lawfully. Health status discrimination often occurs when an individual is diagnosed with HIV or AIDS. Sources of stigma include fear of illness, fear of contagion, and fear of death. Fear of illness and fear of contagion is a common reaction among health workers, co-workers, and caregivers, as well as the general population. Stigma is one means of coping with the fear that contact with a member of an affected group; by caring for or sharing utensils with a PLHA will result in contracting the disease. HIV-stigma is often layered on top of many other stigmas associated with such specific groups as homosexuals and commercial sex workers and such behaviours as drug abuse by using needles and casual sex. These behaviours are perceived as controllable and are therefore assigned more blame, receive less sympathy, but instead, more anger and are less likely to receive assistance as opposed to people with AIDS who were infected through circumstances where there was no control, such as receiving a blood transfusion. However, sometimes it can be difficult to make decisions regarding a person’s medical treatment; their expected quality of life after the treatment has been given and their overall life expectancy have to be seriously considered. And the people who are making these decisions for someone should always keep questioning their own assumptions and prejudices; and also do their best to balance the welfare of individual patients with broader funding considerations. Under section 2 of the Family Status Discrimination Ordinance (â€Å"FSDO†), family status means the status of a person who has the responsibility for the care of an immediate family member. An immediate family member is a person who is related by blood, marriage, adoption or affinity. However, this can lead to a variety of discriminations against members of the family; they can be against gay or lesbian parents, single parents, parents of different genders, parents of different races with mixed-race children and other family groupings. It can either direct or indirect discrimination, direct discrimination means that a person is treated unfavorably because of their family status and indirect discrimination means when a condition or requirement, that is not justifiable, is applied to everyone but in practice adversely affects persons who have family status; an example of this would be a company insists that all its employees work overtime and a widower who has responsibility for care of his young children cannot comply with that condition. The company then dismisses him. The complainant feels aggrieved because as a single parent he cannot comply with that condition. If the company cannot justify why each and every employee must meet that condition, it could be a case of indirect discrimination on the ground of family status. Cognitive disability is defined by some as bellow average intellectual function that adversely affects educational and adaptive performance. There are a broad range of disabilities that fit into this criterion. Cognition is the mental process of understanding and acquiring knowledge through the senses, thought and perception. A person with a cognitive disability may have difficulty with some or all of the following cognitive areas: memory formation or retrieval; attention span; reading and comprehension; problem solving; and visual input. Discriminating against someone because of their cognitive ability might arise because of a brain injury, a learning disability or difficulty or a person’s social class or education. It can be easy to determinate against people with cognitive disabilities but care must be taken not to do so. Valuing People Now is a government strategy which aims to improve the lives of people with learning disabilities and those of their families and carers.

History of analytical techniques used in structure determination Essay

History of analytical techniques used in structure determination - Essay Example The map tends to be fuzzy in some parts this is due to the problem of phasing loops but with the help of some software can usually predict up to 90% of the structure correctly and the remaining part is computed manually. The problem in this method is that it is very expensive and takes time and we can determine structure of only large crystal. The structural determination of protein is difficult by method because Crystallography requires purified protein in fairly large amount and it requires protein in form of a crystal and every protein can't be crystallized. This is due to the fact that forming the crystal required rather unusual conditions of pH and ionic strength. This method is also used to determine the structure of the components. This method is similar to X-ray diffraction but the main difference between these two methods is that it is done in the gas phase. In place of X-ray beam a beam of electrons is used in this method that scatter off the molecular electrons. Due to this large atoms scatter better than smaller ones. The main drawback or disadvantage of this method is that the compound must be volatile and maintain its structure in the gas phase. This method sometimes has lower accuracy because the compound is sometimes heated to put it in the gas phase. 3. Neutron Diffraction This method is also used to determine the structure of the crystal. This method is similar to X-ray crystallography except that a beam of neutrons is used in place of X-ray beam. This neutron beam scatters off the nuclei. The main advantage of using neutron beam is that all nuclei are of similar size and all can be found with comparable accuracy. This method is very useful when the location of hydrogen atoms is desired. Neutron diffraction generally gives more accurate bond lengths

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Career paper Essay Example | Topics and Well Written Essays - 2000 words

Career paper - Essay Example I would like to become a property manager in Colliers International. This firm is a renowned real estate agency that has been in operational for the past couple of years. As an international firm, the company has managed to gain worldwide recognition in the real estate business hence making them one of the best in the market. As a rule, I always work want to work with the best in the field of my choice. I believe that this real estate work will provide me with satisfaction since it is what has been a family business for the past 20 years. With me getting that post will be the greatest thing that has ever happened in our family. In my goals, making a choice to do property management course in a reputable university is my first target. In order to get to do property management course, one should have scored a good grade in high school, something which I am aware. Therefore, it will be through hard-work and support that I will be able to achieve the high grades in high school. That means spending hours in my study room and consulting with my teachers. After that, I would have to gain entry into a reputable university that offers real estate courses, in particular, property management. In the four years that I will be in campus, means I have to also score good grades in order to attain a first class honors. This will entail a lot of sacrifice from my part since University life is not as easy like high school due to a lot of temptation from friends. I would stay away from being influenced by peer pressure and stay focused on my course. I will attend all lessons so as not to miss anything and constantly revise my notes. Furthermore, I would seek help from my senior lectures in regard to tips in property management. Eventually, after attaining my first class honors, I would apply for a job of a junior property manager at our county, so as to gain experience of the matter. I will dedicate my time in ensuring that I

Control Mechanisms Paper Essay Example | Topics and Well Written Essays - 500 words - 1

Control Mechanisms Paper - Essay Example Planning incorporates different control mechanisms and their impact on the system. During a planning stage, management develops several approaches in order to respond to possible changes and threats. Concurrent control influences decision-making process and further implementation. Budgetary controls determine allocation of resources and time spent on each activity. Planning and control procedures are computerized and take advantage of the explosive growth of inexpensive, commercially available budgeting, scheduling, and resource allocation software (Frame, 2002). Feedforward and feedback control influence implementation and organizing. In order to cope with this ever-changing character of needs, managers first recognize that it exists. Feedforward and feedback control influence selection of techniques and methods of organizing. Beyond this, they are aware that the changing nature of needs that may require changes in the plan once implementation takes place. Concurrent control does not have a great impact on organizing but requires that immediate changes and variations will be immediately accepted. Plans are rarely static statements of how things should be done; instead, they are dynamic instruments, allowing staff to manage change in an orderly fashion (Starbucks Home Page 2007). Concurrent control helps to foresee that variance from the plan will occur when the plan comes up against the real world. Budgetary control influences coordination and resource control. Control mechanisms influence the directing function and help to make necessary changes and amendments. In Starbucks, managers pay a special attention to feedforward and feedback controls which help to detect threats and errors. Directing depends upon concurrent control and possible variables. The environment in which planning is carried out is complex. Also, budgetary controls stipulate limitations and financial constraints. Starbucks managers first of all are aware of the limitations of the

Marketing Mix Essay Example | Topics and Well Written Essays - 1000 words - 1

Marketing Mix - Essay Example "On this path the business grows either by logical extensions of the existing product line (new performance levels, and added features or services) or the addition of related products" (Day 320). If only life was as simple as that. The marketplace is dotted with products that have fallen on the wayside. Product development involves a lot more than the whims of a few people within the organization. Prahalad and Ramaswamy claim that it is the customer who has the competence to create value. (Prahalad and Ramaswamy 81) "Price is the marketing mix element that produces revenue; the others produce costs" Kotler 456. The way a company prices its products depends on what its wants to achieve through that policy. The pricing objectives that companies usually want to achieve through their pricing However price is not a sustainable competitive advantage. Whatever the advantage that a company may accrue from its pricing policy, that does not usually result in sustained competitive advantage. When price is used as a tool for competitive advantage, it is usually low price. And low prices often trigger price wars. And invariably the victims of every price war, are the companies that used low price as a weapon. An instance is the "airline price wars of 1992" (Rao, Bergen and David 107) Place; one of the elements of the marketing mix, is a marketing tool from the organization's perspective. From a customer's point of view, place is seen as convenience. "Place" in the marketing mix refers to how a company makes its products available to customers. The primary consideration here is customer convenience. There are myriad ways in which a company can distribute its products. A company can take its products directly to customers or use the services of channel partners. There are several factors on which distribution decisions depend. One reason for the success of online grocery stores is convenience. Shopping for groceries is not hedonistic. And as such people would rather buy them online. Promotion The marketing mix element "promotion", comprises of all the actions that a company must take to make its products visible to its target market and educate customers about its 3 benefits. This could involve hiring sales personnel, appointing an advertising agency, and formulating promotional programs. The Four Ps Procter &Gamble (P&G) focuses on middle-of-the-market packaged goods, because that is where sales, for this genre of products, are the highest. In the early 1990s P&G made remarkable changes to its pricing, promotion strategy and distribution channel deals. It introduced a "value pricing strategy", gave its advertising expenditure a fillip, reduced its in-store displays and trade deals, while at the same time reducing its coupon promotions. The reasons for P&G to tweak or cut back on the marketing mix elements were "cost of administering promotions", its yoyo effect on production, and its impact on customer loyalty. Coupons only encouraged cherry pickers and discouraged loyal customers. As a consequence of its grand plan on marketing mix P&G reduced its coupon expenditures by 50%, reduced its place expenses by 20% and increased promotion expenses by 20%. At this time the general market trend was an increase in "deals and

The Fiscal and Monetary Policy and Economic Fluctuations Essay - 1

The Fiscal and Monetary Policy and Economic Fluctuations - Essay Example Interest rates: The benchmark interest rate in the United States was last recorded at 0.25 percent Trading Economics (2013). It was more than 4% in the beginning of 2008, but settled at 0.25% at the year end. Since then, there has been hardly any change in the bank interest rate throughout the period of five years. (Annexure – I) Inflation: It could be observed from the data relating to ‘Inflation in US based on Consumer Price Index’ that inflation was at its peak in October 2008 at 3.655% and at 0.964% in October 2013. Inflation in US based on Consumer Price Index Year Rate of inflation October 2013 0.964 % October 2012 2.162 % October 2011 3.525 % October 2010 1.172 % October 2009 -0.183 % October 2008 3,655 % Source: globalrates.com (2013) Employment: Unemployment rate was at 6.5 in October 2008 reached its peak at 10 in October 2009 and is currently at 7.3% in October 2013. (Annexure – II) What is the nature of the changes and what are the reasons for t he changes? It could be observed that all the indices were at its peak in 2008 around this time, that is five years before. Interest rate: Reduction in interest rates propelled consumption, consequently demand for the products. Maintaining interest rates at the constant level had its positive impact by keeping inflation under control as well as unemployment, because any increase in interest rates would have fueled inflation which could in turn affect employment negatively due to decrease in demand. Inflation: Inflation would be still under control when the economy recovers from high level of unemployment till full production potential is exploited in the economy. Inflation has become negative due to high unemployment noticed in 2009, but inched up subsequently as the economy grew and the unemployment situation eased. However, there is considerable improvement in the inflation front in the recent years due to effective monetary policies pursued by Federal Reserve, and it is expected to stabilize around the current levels. Unemployment rate: Increase in demand resulted in increase in production. This has created new demand for labor. The unemployment rate has started coming down from the beginning of 2011. What are the strategies based on fiscal and monetary policies that will encourage people to spend money in order to create economic growth? Fiscal policy: Government spending at the time of economic slowdown will increase employment. Multiplier effect will set in due to creation of employment opportunities in the economy, since it increases consumption potential of the people. The increase in aggregate demand caused in the process will attract new investments and thus create further employment opportunities. This cycle continues if the monetary policies are effective in avoiding overheating of the economy. Another important tool in fiscal policy of the government is taxation. For example, by lowering taxes money supply in the economy is increased. Lowering tax es along with or without increase in government spending will therefore be essential for revival of the economy, especially during recessions. Both government spending and taxation, the most important fiscal tools, will have long term impact on the economy. Decrease in government spending and reduction in tax rates could be more effective to avoid overheating in an economy. However, factors like huge accumulated budget deficits and precarious balance of payments position may

F and B Service Essay Example for Free

F and B Service Essay |Current Competencies of the Trainee|Proof of Evidence |Required Competencies/Learning Outcome |Training Gaps* |Required Modules for Training |Duration ( | |as a Food and Beverage Server | | | | |Hrs.) | |TC |EC |AA |NC |OTS | | | | | |Knows how to deliver food and beverage to guests. | | | | | |Provide A Link to Kitchen and Service Areas †¢ Liaise between kitchen and service areas. †¢ Clean and clear food service areas. |Provide A Link to Kitchen and Service Areas †¢ Liaise between kitchen and service areas. †¢ Clean and clear food service areas. |Provide A Link to Kitchen and Service Areas †¢ Liaising between kitchen and service areas. †¢ Cleaning and clearing food service areas. |40 | | | | | | | |Provide Food and Beverage Service †¢ Prepare dining/restaurant area for service. †¢ Prepare and set tables. †¢ Welcome customers. †¢ Take and process orders. †¢ Serve and clear food and drinks. †¢ Close down restaurant/dining area. |Provide Food and Beverage Service †¢ Prepare dining/restaurant area for service. †¢ Prepare and set tables. †¢ Welcome customers. †¢ Take and process orders. †¢ Serve and clear food and drinks. †¢ Close down restaurant/dining area. |Provide Food and Beverage Service †¢ Preparing dining/restaurant area for service. †¢ Preparing and setting tables. †¢ Welcoming customers. †¢ Taking and processing orders. †¢ Serving and clearing food and drinks. †¢ Closing down restaurant/dining area. |160 | | | | | | | |Provide Room Service †¢ Take and process room service orders. †¢ Set-up trays and trolleys. †¢ Present room service meals and beverages to guests. †¢ Present room service accounts. †¢ Clear room service areas. |Provide Room Service †¢ Take and process room service orders. †¢ Set-up trays and trolleys. †¢ Present room service meals and beverages to guests. †¢ Present room service accounts. †¢ Clear room service areas. |Provide Room Service †¢ Taking and processing room service orders. †¢ Setting-up trays and trolleys. †¢ Presenting room service meals and beverages to guests. †¢ Presenting room service accounts. †¢ Clear room service areas. |90 | | | | | | | |Develop and Update Food and Beverage Knowledge †¢ Research general information on food and beverage cocktails . †¢ Share information with customers. |Develop and Update Food and Beverage Knowledge †¢ Research general information on food and beverage cocktails . †¢ Share information with customers. |Develop and Update Food and Beverage Knowledge †¢ Researching general information on food and beverage cocktails . †¢ Sharing information with customers. |10 | |LEGEND: TC: Training Certificate EC: Employer’s Certificate, AA: Attestation by an Association, NC: National Certificate, OTS: Others *Indicate a check mark against the required competencies column to include the training gap of the participants.

Human motivation Essay Example for Free

Human motivation Essay In studying human motivation, one of the key concepts includes the notion of needs and drives which may be the spring boards of actions or behavior. In line with these, efforts were exerted to look into the possible link of control of one’s impulsivity and certain critical behaviors that may affect any individual undertaking, his normal development through life’s stages, and possibilities of disorders or problems with the person’s overall functioning (Baumeister et al. ; Mischel et al, 1989). There is an offshoot of these studies (Hom and Knight, 1996) which highlights delayed gratification and the advantages of individuals who understand either by training or by serendipitous circumstances the rationality of their choices. Delaying the gratification of certain desires at the present entails certain calculations of the possible effects of these options at a certain point in the future. It involves the understanding of â€Å"profiting† from what the self is deprived of at the present to secure a better output or outcome in the near future. According to studies, a person who has been reared to control many of the urges to satisfy immediate needs or wants, may reap immense benefits in terms of significant life choices; choices that spell longevity (living physically healthy), prospect of better income, and healthier relationships. There are various reasons offered why this is so, but more often, the results of these choices to delay gratification oftentimes reveal the benefits; otherwise, when immediate satisfaction is allowed in most cases, the awareness of detrimental effects becomes a stark reality. The issue pertains to persistence, control, character development, cementing of values that enables a person to become an asset rather than become a liability to one’s community. Implications of a person’s ability to delay his or her immediate gratification (because of the prospect of more favorable results later) include responsibility over his/her actions and decisions and thereby increasing awareness of consequences including those which not only impact his/her own survival but also the effects of his/her decisions and actions to the people around (Mischel et al, 1989). References: 1. Baumeister, Roy, Brandon Schmeichel,Kathleen Vohs. Self-regulation and the Executive function: The Self as controlling agent. Accessed October 13, 2008 http://72. 14. 235. 104/search? q=cache:qpSCcMZijV0J:www. csom. umn. edu/assets/71708. pdf+Explain+the+value+and+importance+of+delayed+gratification+in+human+motivationhl=tlct=clnkcd=46gl=ph 2. Hom, Harry, Jr. Heather Knight, 1996. Delay of Gratification: Mothers Predictions about Four Attentional Techniques; Journal of Genetic Psychology, Vol. 157. 3. Mischel, W. , Shoda, Y. Rodriguez, M. L. 1989. Delay of gratification in children. Science, 244, 933-938.

Leadership In The Small Business

Leadership In The Small Business Leadership is one of the important factors for the survival and success of entrepreneurial ventures. During the second half of the 20th century, there were a lot of literatures about leadership emanating from the United States. However, these researches mainly focused on the leadership in large companies and organizations. How relevant is the picture for small and medium business? Does the experience or lessons of large companies and organizations on management adapt to the small and medium business? These questions have attracted more attentions due to the development of the small and medium business. The definition of the small business varies in different countries and even in different industries. But the small business holds an important position for the development of domestic economy and even the global economy. Therefore, it is essential for scholars on management to study the leadership in the small business. The purpose of this essay is to analyze the importance of leadership in the small business in order to provide some suggestions for the small business on leadership. There are six parts in this essay. The first part is a brief introduction consisting of the writing significance, the writing purpose and the structure of this essay. The second part of this essay will introduce the leadership and its functions. The essay will introduce the small business and its features in the third part. The main part of this essay is the fourth part, where the importance of leadership in the small business will be analyzed, including the leadership in small business and the significance of leadership in the small business. And the fifth part will provide some recommendations to leaders in small business for bringing a success to their own companies in the future. And a conclusion will be made in the end. 2. Leadership and Its Functions This essay will represent some relevant knowledge about leadership and its function in this part. 2.1 The definition of Leadership Leadership is one of the most important factors for the development of each company and organization. Lots of researchers on entrepreneurship use the terms management and leadership interchangeably. However, the leaders and managers are not necessarily the same (Johnson, 2013). And according to Johnson (2013), the main distinction between leaders and managers are that the leaders have some followers they can inspire to action, but the managers have some resources that they can allocate. Therefore, the leadership can be regarded as a process by which the leaders take some measures to influence the thoughts, attitudes and behaviors of others (Mills, 2005). 2.2 The Types of leadership style Different types of leadership styles exist in the work environments. And each leadership style has the advantages and disadvantages. And the culture and goals of an organization are the two important factors to determine which leadership style is appropriate for the company or organization best (Johnson, 2013). In the following, this essay will introduce the leadership styles in a vague and general way. The leadership styles include the laissez-faire leadership style, the autocratic leadership style, the participative leadership style, the transactional leadership style, the transformational leadership style, etc (Goleman, 2000). The laissez-faire leaders often allow their employees to work by themselves. And sometimes the managers do not have enough control over their work and their people (Taleghani, Salmani and Taatian, 2010). The laissez-faire leaders will give complete freedom to their employees to do the work. However, in the autocratic leadership style, the leaders have complete power over their employees and the employees have few opportunities to make suggestions (Travis, 2013). In the transactional leadership, the employees will follow their leaders when their leaders distribute tasks to them, and therefore, the transactional leadership focuses on the short-term tasks (Taleghani, Salmani and Taatian, 2010). Whats more, a transformational leader pays more attention to the employees higher needs, such as fulfillment or justice (Travis, 2013). 2.3 The functions Significance of leadership Since leadership plays an important role on the success of companies and organizations, the functions cannot be belittled. The leadership functions are related with the functions of leaders management. The leaders have to set the goals for companies, motivate and inspire their subordinates, make plans for companies for more profits, and this essay will analyze the functions of leadership from these perspectives. 2.3.1 To develop company culture One of the functions of leadership is to create and develop company culture. The employees may perform as a team or perform as individuals. If the companys tasks need cooperation between employees, the leaders should implement some measures and adopt relevant policies to make employees to cooperate with each other, under which circumstance, the cooperation will become one key aspect of company culture. 2.3.2 To ensure the effectiveness of group-effort By management, the leaders should delegate the authority to take measures to make employees to contribute the maximum energy and time to jobs and the achievement of objectives of the companies (HubPages, 2013). Meanwhile, by management, the leaders can ensure the availability of resources and make sure that the resources can be used to the largest extent. 2.3.3 To make plans for the companies The leaders and employees need to aware of the schedule and their own responsibilities to complete the achievement, and then the leaders make plans for the company to ensure that the company can gain more achievement. 3. Small Business and Its features This essay has introduced the definition and functions of leadership in the second part. Simultaneously, the previous studies on leadership mainly focus on the large enterprises. Therefore, it is very important for researchers to analyze the leadership in the small business. Before this, this essay will mainly introduce the small business and its features in a vague and general way. 3.1 The definition of small business In accordance with the United States Small Business Administration Office of Advocacy, more than 99.5% of all U.S. firms are small business (Cooper, 2013). Although the definition varies from industry to industry and is different in different countries, the small business refers to that the firms are with less than 500 employees in general issued by the United States Small Business Administration Office of Advocacy (Cooper, 2013). In Australia, the small businesses always refer to the companies with less than 100 employees (Gray, Densten Sarros, 2003). 3.2 The history of small business It is reasonable to gain the conclusion that the small business holds an important position for the development of gross economy from the statistics issued by the United States Small Business Administration Office of Advocacy. And since the definition of small business varies from country to country, and therefore, the history of small business is also different in different countries. For example, the origin of small business can date back to the 17th century in the USA (U.S. Department of State, 2013). And in China, the origin of small business can date back to the 14th-15th century. In one word, the small business has a long history. 3.3 What are the features of small business? In order to analyze the importance of leadership in the business small business, the researchers should make acquaintance with the features of small business. Firstly, generally, the business owners always are the leaders of the companies or organizations (Vitez, 2013). The business owners have to make plans and set goals for the companies and organizations (Vitez, 2013). Secondly, due to its size and investment capitals, the small business always have limited resources and low-end technology, so it is difficult for the small business to compete with large enterprises and even the medium business. According to Vitez (2013), the operational management is one the most important parts for the small business management and due to the size, the small businesses are easier to operate. 3.4 The current issues on management faced by small business Small businesses always are confronted with lots of problems related to their size and limited investment technology. This essay will mainly analyze the current issues on management faced by small businesses. Firstly, because the small business owners must be the leaders of companies or organizations, the business owners have to pay more attention to the needs of their company on talents, the establishments of companies goals and other works, and due to the limitation of energy, the management of small businesses may be into chaos. Secondly, because of the limited capitals, it is difficult for small business to adopt the newest technology, so they may adopt lower-end management technology. The above-mentioned contents also can illustrate the necessity to update the leadership in the small businesses. 4. The Importance of Leadership in the Small Business This essay has introduced the functions of leadership and the features and the current management issues of small business. In this part, this essay will analyze the importance of leadership in the small business. And at first, this essay will represent the leadership in the small business, where the features of leadership in the small businesses compared with big and medium size enterprises. 4.1 Leadership in Small Business Due to its size of small business, the owners of the small business must be the leaders of the companies or organizations and the small business is easier to operate. There are some distinctive features of the leadership in small business. Firstly, the owners of the small business always provide the mission, values and goals for the small business (Vitez, 2013). And the owners should run the company and lead other employees to achieve the goals of company. Therefore, the leadership in small business demands the owners of small business to work through employees, not around them (Vitez, 2013). Secondly, the owners of small business also should attach importance on the human resource needs of their own companies or organizations. The recruitment of employees holds a key position for the development and expansion of every company and organization. Therefore, the leadership in the small business also requires the owners of the small business to lead the employees. Different from the human resource management, the owner of the small business should directly understand the current job market and the salary standard for different job positions (Dalglish, 2003). Meanwhile, the owner also should train new employees directly (Dalglish, 2003). Thirdly, the owners of the small business often are the leaders, and therefore, there are few other leaders in the small business. As a result, unlike the leaders in the large companies or organizations, the leaders in the small business should make decisions on the development and expansion on their own (Dalglish, 2003). Whats more, unlike th e large companies or organizations, the owners of the small business should pay attention to the cash flow, paying bills, collecting money from customers. Simultaneously, the owners of the small business should make decision in accordance with the accounting information. All in all, the owners of the small business are also the leaders in the small business. Unlike the leaders of the large companies and organizations, the leaders in the small business should make themselves acquaintance with business knowledge in various fields. 4.2 Significance of leadership in the Small Business It is reasonable to gain the conclusion that the leadership in the small business is very important and significant from the analysis in the prior parts. In this part, this essay will mainly analyze the significance of leadership in the small business from some perspectives. 4.2.1 To Help the Small Business to Win the Competition in the Market When researchers analyze the development and survival of the small business, they often attach importance on the entrepreneurial activity as a strategy to offset economic deterioration brought about by globalization. Under the circumstance of globalization, the small businesses are in an increasingly competitive market (Bolden and Terry, 2000). For example, in the study made by Centre for Leadership Studies, all the interviewed small businesses held the opinion that when they operate in the global market, they must gain competitive threats in every direction (2000). However, good leadership can help the small business to win the competition in the market because they the good leadership can make appropriate strategies to develop and attract more talents to work for them. On the contrary, if the leaders in the small businesses make inappropriate or wrong strategies to develop their business, they may fail the competition in the market and even go bankruptcy (Ingram, 2013). For example , the Apple Inc was a small business, and even just a workshop at the beginning and now has become a well-known high-tech company due to the management of Jobs Stevens. In one word, the leadership can enhance the small businesses to win the competition in the market. 4.2.2 To Manage Changes Because continuous organizational change is essential to guarantee the development and survival of the small businesses (Bolden and Terry, 2000), if there is no change happening to the small businesses, they may go backwards. Simultaneously, the organizational culture of change can be considered as one of the most important factors to the development and survival of the small businesses (Abbas and Asghar, 2010). As a result, the main task for the leaders is to develop an organizational culture of change within the organization. Whats more, if the leaders do not have the ability to develop the culture of change within the organizations and companies, the small businesses cannot adapt to the changeable environment. Due to the development of the globalization, there are more changes happening to the market for the small businesses, for example, the introduction of technologies, the competition from the international companies and the increase of comprehensive talents, etc. Therefore, th e leadership is very important for the small businesses to manage changes within the organizations and outside the organizations. 4.2.3 To Overcome the Current Restriction, Barriers and Weaknesses According to the study made by the Centre for Leadership Studies (2000), the increasing level of legislation and regulation are the main barriers to growth and competitiveness by the leaders in the small businesses, especially the leaders in the manufacturing industry (p.14). Due to the increase of the small businesses in the market, the governments issued some policies and regulations to specify the development of the small businesses, which can be regarded as one of the main current restrictions. Meanwhile, due to its size and scale, there are some their own defects for the small businesses. For example, the location of the small businesses may be more distant from the markets compared to the large companies or organizations, and the small businesses cannot attract more talents like the large enterprises because the small businesses may have better reputations. Therefore, the leaders in the small businesses should take some measures to overcome the current restrictions, barriers an d weaknesses. 4.2.4 To Deal with the Potential Threats and Challenges There is a wide agreement that the small businesses are confronted with some potential threats and challenges, such as that it is difficult for the small businesses to acquire more advanced technologies and more qualified staffs to work for them (Chen, 2006). Meanwhile, because the small businesses may not have better reputations and cannot provide higher salaries to the employees, the small businesses can not retain existing employees (Bolden and Terry, 2000). Meanwhile, the financial factor is also one of the main threats and challenges for the small businesses due to the shortage of cash flow and the threats of bad debtors (Gartenstein, 2013). Whats more, due to the limitation of capitals and staffs, the small businesses may have no money and energy to spend on innovation, which may cause them to fail the competition in the market. As a result, one of the main tasks for the leaders in the small businesses is to deal with the potential threats and challenges. Thus, the good entrepreneurial activities can help the small businesses to transfer the potential challenges as the strengths for the small businesses. 4.2.5 To Strengthen Company Advantages Although there are some limitations and challenges of the small businesses, the small businesses also have some advantages, such as that the small businesses are easier to operate (Vitez, 2013). Moreover, the owners of the small businesses attach importance on the relationships between customers and make every effort to understand the supply and demands in the market. The other perceived strengths of the small businesses include that the small businesses is flexible to response the change in the market and have the ability to make their own decisions. Whats more, the staffs in the small businesses can interact with the senior directors and managers directly (Bolden and Terry, 2000). Simultaneously, all the employees in the small businesses know one another, which makes it easier to cooperate with each other. All of the above-mentioned contents are the advantages of the small businesses, and therefore, the good entrepreneurial activities can strengthen the company advantages. 4.2.6 To make correct development strategies and the ways forward Nearly all the companies and organizations should make development strategies and plans aiming at company growth. And most of the companies always achieve the growth of companies through building the company and increasing the profitability (Williams, 2013). As a result, the companies should implement some measures to build the company and increase the profitability. Under this circumstance, the leaders in the small businesses should make correct development strategies and the ways forward. However, some small companies do not have any correct development strategies. For example, in the study made by the Centre for Leadership Studies (2000), among the 12 interviewed companies, the leaders in the company 9 stated that this company did not have a documented strategy although they would like to become the most profitable company in the UK. Therefore, if the company wants to grow, it should maintain correct development strategies. On the contrary, the company 2 took a conscious decision on the commercial side and then gained more markets in the competition from other small businesses (Bolden and Terry, 2000). This essay has introduced that there are some challenges faced by the small businesses in the part 4.2.4. Some small businesses make strategies to deal with the challenges, such as that a number of companies make every effort to keep up-to-date technology (Taleghani, Salmani and Taatian, 2010). For example, the famous high-tech company in the USA, Apple Inc, was a small company at the beginning and now its products have been used all of the world due to the correct development strategies made by Jobs Stevens. Therefore, the leadership can enhance the small business to own correct development strategies and ways forward. 4.2.7 To make appropriate HRM policies to attract more talents Almost all the companies considered that the staff as one of the most important resource although the small business generally employ less than a hundred people (BusinessBlogs, 2010). The number of employees in the small businesses is not insignificant but the appropriate human resources management policies and activities can help in streamlining the function of human resource of the small businesses (BusinessBlogs, 2010). Human resource can be the vital assets of each company. Therefore, human resource management can benefit every small business. Generally speaking, a company in the small business mainly consists of less than 1000 employees, and the operation of the small business should obey the rules and regulations established by the authorities. The appropriate human resource management policies may grant equal rights to employees (Buzzle, 2013). Simultaneously, the appropriate human resource management policies also can help in recruitment and motivation of best talents in the industry (Buzzle, 2013). Whats more, the appropriate human resource management policies can act as a guide for the small businesses to establish professional relationships with employees (Buzzle, 2013). On the contrary, the inappropriate human resource management policies may make employees disappointed. For example, a Chinese small company, Ganzhou JB Magneto-Electricity Limited Liability Company has attached importance on the establishment of human resource management policies, for example, the leaders of this company adopts the differentiation salary incentive mechanism to attract more talents (Yang, 2008). Therefore, the leadership is very important because the leaders can make appropriate HRM policies to attract more talents and employees. 5. Recommendations to leaders in the Small Business The prior part of this essay has introduced the significance of the leadership in the small businesses, and therefore it is essential for the leaders to improve the management strategies. Under this circumstance, in this part, this essay will provide some recommendations to leaders in the small businesses. 5.1 To Communicate with Employees The leaders in the small businesses should communicate with employees in order to implement leadership. The leaders should communicate exactly what they are doing and what they will do in the future (Wictor, 2012). The leaders can take email and written announcement to notice the employees. Meanwhile, the leaders in the small business can prepare and hold some meetings to make clear agenda items and clear next steps to employees. For example, the Zappos Company always provides open letters to staffs. Whats more, the leaders should explain to staff about companys tasks and business and the people should not be managed without notice. 5.2 To Believe in the Employees However, before communicating with employees, the leaders in the small businesses should believe in the employees because the employees in the small business should be noticed about the goals of companies. Whats more, if the leaders believe in the employees, the employees will have the opinions that they are serving for themselves. If the leaders believe in the employees, the employees will actively understand and fulfill the specific roles of their own (Smith, 2013). 5.3 To Promote Innovation During the current society, the technology is very important for the development and survival of the small businesses, and therefore, the leaders in the small businesses should promote innovation. Firstly, the leaders in the small businesses should hire people smarter than themselves (Smith, 2013). Secondly, the leaders should spend more time, energy and money promoting innovation. For example, the leaders can learn about the advanced technologies from large enterprises and even go aboard to introduce higher technologies into their own companies and organizations. 5.4 To Try to Predict the Obstacles Nowadays, due to the development of the small businesses and the appearance of more small businesses, some authorities have issued some regulations and laws to slow the development of the small businesses. Meanwhile, the small businesses have some limitations and deficiencies, and therefore, the small businesses are confronted with some challenges and threats. Under this circumstance, the leaders should try to predict the obstacles and then to deal with these threats and challenges. 5.5 To Make Plans The leaders should make plans through taking time for a regular evaluation and analyzing the general and exact situation inside and outside the small businesses. The leaders should be good in crises so that they should not sit around to let crises develop (Dowell, 2013). The leaders should involve identifying potential problems and solving them before the crises develop further and deep (McQuerrey, 2013). Meanwhile, the good leaders should analyze the plans and adapt the plans to new circumstances and opportunities (Dowell, 2013). 6. Conclusion The small businesses have different definitions in different countries and industries but in general, the small businesses have less than 500 employees in the USA. The small business has a long history and plays an important role in the development of domestic and international economy. However, the small business has some deficiencies and due to its size and investment capitals, the small business always have limited resources and low-end technology, so it is difficult for the small business to compete with large enterprises and even the medium business. And leadership is one of the most important factors in the survival and success of entrepreneurial ventures. Thus, if the small business wants to achieve development, the leaders should pay more attention to the establish leadership and take more and better entrepreneurial activities because the leadership can enhance the small companies and organizations to win the competition in the market, to overcome the deficiencies, to strengthen the advantages and even help small businesses to make correct strategies. In conclusion, the leaders in the small business should believe in the employees and communicate with them in order to establish leadership in the small businesses.